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08 9381 3344

COVID-19

At Home Care is continuing to monitor Coronavirus (COVID-19) and has implemented strict measures to keep our families, teams and community safe. We are following Government advice and providing regular updates to our families and team.

During this challenging time the health and safety of our families and people is our priority. If you have any questions at all, please contact At Home Care on 9381 3344.

Service provision

The home care and nursing services At Home Care provide are essential and proceeding as normal. We have a large team of over 400 carers and nurses and can continue to provide our families with consistency of care, even if one or more regular carers were unavailable.

In response to the Government recommendations regarding social distancing we have reviewed all rosters to reduce the number of houses and people our team come into contact with. This minimises both the number of people visiting each home and minimises the number of homes each team member visits. We have also restricted any non-critical visits to homes, to only carers or nurses. We are using technology as a replacement for face to face visits and are happy to connect with you via video link on FaceTime, Skype or Zoom.

These measures reduce exposure for our families and our team as we work through this together.

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COVID-19

Care if you are sick

At Home Care will continue to care for our families at home if they get sick with a cold, a flu, or even with COVID-19 (assuming hospitalisation is not required). Whilst we are hopeful this outbreak will not reach our At Home Care family, we are prepared in the event that it does. We have:

  • A large stock of Personal Protective Equipment (PPE), including gowns, N95 masks and face shields/goggles
  • A dedicated Response Team who are available 24/7, led by an Infection Control Nurse
  • Protocols and guidelines, including fact sheets and videos, to assist with the management of PPE, hygiene, cleaning and travel requirements. ‘

Clinical phone support is available 24/7 by calling us on 9381 3344.

What we are doing

As a healthcare provider, we are taking all possible precautions to prevent the spread of COVID-19. Our team are receiving regular updates and are strictly following all advice provided by the Government Department of Health regarding hygiene and infection control.

What you can do

The Government of Western Australia has advised that people must do the following to help slow the spread of COVID-19 in Australia:

  • Practice good hygiene
  • Practice social distancing
  • Follow the limits for public gatherings

If you have any of the following symptoms, you are eligible to be tested for COVID-19.

  • Have a fever equal to or above 38°C
  • A history of a fever in the last few days or
  • An acute respiratory infection e.g. shortness of breath, cough, sore throat.

If you have a confirmed case, you must isolate yourself to stop the virus spreading.

More information

The Western Australian Government’s Department of Health website provides the most up-to-date information about COVID-19. This includes advice on how to protect yourself and your family, as well as symptoms to look for and when and how to get tested. www.health.wa.gov.au/Coronavirus

You can also call the WA COVID-19 Helpline on 132 68 43 or the National Coronavirus Helpline on 18002 020 080.

The National Disability Insurance Scheme (NDIS) website also provides information about COVID-19 and advice for NDIS participants and people living with disability. www.ndis.gov.au/Coronavirus

Support

If you are experiencing any stress or anxiety as a result of COVID-19 please remember support is available:

The Australian Red Cross' Covid Connect is a free social phone call to provide support and community connection to adults who are feeling socially isolated as a result of COVID-19. To register for a call visit www.redcross.org.au/covidconnect or call 1800 733 276.

The Lifeline telephone, text and webchat services are available 24/7 to support you during the COVID-19 outbreak. To contact Lifeline phone 13 11 14, text 0477 131 114 or chat online at: www.lifeline.org.au/get-help/

The Beyond Blue Coronavirus Mental Wellbeing Service is available 24/7 at www.coronavirus.beyondblue.org.au. There is a dedicated phone line, staffed by mental health professionals briefed on the pandemic response, available on 1800 512 348.

HelpingMinds is providing free emotional support services to anyone in WA feeling overwhelmed by the current COVID-19 situation or their personal circumstances. You can access free phone or video counselling sessions with a mental health professional, without the need for a referral. www.helpingminds.org.au/covid-19/

Please contact us if you have any questions or concerns, and from the whole At Home Care team, please stay safe.

A tailored service to suit your needs

As a leading NDIS and in-home care agency in Perth and regional WA, we are committed to providing you and your family with personal care, domestic and nursing support tailored to suit your needs. By offering disability support and digital healthcare services in the comfort of your home surroundings, we’re able to encourage positive experiences and build your confidence. If you live in Perth or regionally in WA and are trying to find a NDIS service provider who offers flexible home carer and nursing services, consider At Home Care.

For more information about our in-home care services, nursing support and disability services in Perth or throughout WA, please contact our friendly team today on (08) 9381 3344.

As registered NDIS service providers, our knowledgeable team are here to help.

Get in touch today!

We are committed to providing you and your family with personal, domestic and nursing support tailored to suit your needs.
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Partners and Affiliations

At Home Health is proud to be affiliated with the following organisations:
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For more updates and information on how we're tackling COVID-19, please visit our information page.